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One of the less
hyped, yet a reasonably good car
in the middle segment cars, Logan
,the Mahindra - Renault product in
India, could not make it big in
India. Reason ? poor customer
handling by its dealers. Having
said so, it would be naive to
blame only the dealers. Mahindra
itself has not shown much interest
, of late, in this car ....may be
because other vehicles like Bolero
and Xylo of Mahindra are having it
great in the car market of India
atleast.
Yours truly purchased a Mahindra-Logan
GLE 1.4 after a great deal of
negotiation with a Ranchi based
dealer Nexgen who in my well
considered opinion are a bunch of
amateurs trying to make a living
out of selling cars. I understand
that such an uncharitable remark
about people doing business may
not be appreciated but the
experience of this deal has been
even worse to say the least.
It all started with the sale
agents ,Nexgen of Mahindra-Logan,
promising things like free car
accessories consisting of seat and
steering covers, floor mats and a
state of the art music system ,
buy back on my used car and
registration of vehicle within a
week of purchasing, that too with
the number of my choice.
While due to the recent recession
resulting in the car makers also
bringing down the prices
appreciably , the extra and
negotiated benefits given by
the Mahindra-Logan sellers became
more appealing for going in for a
sedan car with more inside space
and the Renault engine. Of course,
there are friends who advised not
to go for an unproven car in the
Indian market, leaving aside such
legends as Maruti ,Cheverlet and
Huyndai.
So, they
promised so many things but after
five months ,none of the
promises the Mahindra - Logan
dealers of Ranchi have fulfilled.
Not only that , now they are
openly blaming mahindra for not
supporting them.
Yours truly is now running from
pillar to post ,using all the
resources at his command to ensure
that Mahindra - Logan provide what
they have promised. The last
resort that's consumer court is
always a way to be adopted. But I
must warn you if you are thinking
of purchasing a Mahindra - Logan
car. Just beware of the dealers
and also the company called
Mahindra. They promise a lot but
end up as big liers.
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